Refund Policy

Last updated: 5 September 2026

Fruit is a perishable product, so our refund and replacement process is designed to be quick and fair while accounting for the nature of what we sell.

1. Reporting an issue

If any item in your order arrives damaged, spoiled, incorrect, or significantly under the ordered quantity, please contact us within 24 hours of delivery at riyafoodspvtltd@gmail.com or +91 93764 17071, along with your order number and, where possible, a photo of the item.

2. Eligible situations

• Item(s) delivered in a spoiled, crushed or otherwise unsellable condition.
• Wrong item delivered compared to what was ordered.
• Delivered weight/quantity significantly short of what was billed.
• Order not delivered despite successful payment.

3. Not eligible

• Natural variation in size, colour or ripeness typical of fresh produce.
• Issues reported more than 24 hours after delivery.
• Fruit that has spoiled due to storage after delivery.

4. Resolution options

Once we verify a reported issue, we will offer one of the following at our discretion: a free replacement on the next delivery, a credit note for a future order, or a refund to the original payment method (for prepaid orders) or an adjustment (for Cash on Delivery orders).

5. Refund timelines

Approved refunds for online/UPI payments are typically processed within 5–7 business days, depending on your bank or payment provider.

6. Cancellations

Orders can be cancelled free of charge before they are packed for delivery. Once an order has been packed or dispatched, it cannot be cancelled, as the fruit has already been set aside for you.

7. Contact for refunds

RIYAFOODS PRIVATE LIMITED — Phone: +91 93764 17071 · Email: riyafoodspvtltd@gmail.com